Accessibility
We want everyone to be able to find out what we do and book us easily, whatever device or assistive technology they use, and to feel comfortable when our crew comes to their home.
Our website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Here is what we’ve done so far:
- Every page works with a keyboard alone, with a visible focus outline and a “Skip to content” link.
- Headings, labels and links describe where they go, so screen readers can follow them.
- Text meets colour-contrast guidelines and can be enlarged up to 200% without breaking the layout.
- Movement and animation are reduced when your device asks for reduced motion.
- Forms have visible labels and clear error messages, and photos are optional.
- Pages work on phones, tablets and computers, in portrait or landscape.
Known limits
- Our forms use Cloudflare Turnstile to stop spam. Most people never see it. If it asks you to tick a box and that doesn’t work for you, call or text us instead.
- The address suggestions on our quote form come from a Province of BC service. If they don’t work well for you, just type your address and keep going.
- Some pages link to other websites, such as Google reviews, social media and city recycling pages. We can’t control how accessible those are.
Other ways to reach us
If you’d rather not use the website, call or text 604-200-5660 or email [email protected]. We’re happy to take your whole quote request by phone, text or email.
On the job
Tell us if anything would make your quote or pickup easier, such as extra time, a phone call instead of a text, written details, or a family member or support person being there. We’ll work around you.
Tell us what isn’t working
If something on this website or in our service doesn’t work for you, please let us know at [email protected] or 604-200-5660. Tell us the page and what happened, and we’ll get back to you within five business days. In the meantime, we’ll help you get what you need another way.