Privacy policy

Last updated November 13, 2026

Spartan Junk Incorporated, operating as Spartan Junk Removal (“Spartan”, “we”, “us”), is a family-owned business in Surrey, British Columbia. This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have. We follow British Columbia’s Personal Information Protection Act (PIPA).

What we collect

• When you ask for a quote or contact us: your name, phone number, email, address and postal code, what you want removed, any photos you choose to send, your preferred date and time, how you’d like us to reach you and how you heard about us. Business clients may also give a company name.
• When you call, text or email us: your number or email address and whatever you tell us.
• At your quote and job: the job details, the price and a record of payment. If you ask for our seniors, veterans or disability discount, the crew looks at your ID or card to confirm it. We don’t take copies, and we never ask about health details.
• Photos of the job: we may take before-and-after photos to record the work we did.
• When you visit this website: our host records basic technical information, such as your IP address, browser type and the pages you request, to keep the site secure and working.
• Cookies: see our cookie policy.

Why we use it

• To reply to you and arrange your free on-site quote.
• To schedule your job and contact you about it by the method you prefer.
• To carry out the job, invoice it and confirm any discount.
• To keep the records we need for tax, legal and insurance purposes.
• To protect this website from spam and misuse.

Your consent

When you send us a form, call, text or book a job, you agree to us using your information for the purposes above. If we want to use it for anything new, we’ll ask first. You can withdraw your consent at any time by contacting us, though we may then be unable to quote or do your job.

Photos

Photos you send us are used only to plan and quote your job. We only share photos of your job, on our website or social media, with your OK.

Messages from us

We’ll contact you about your quote and booking by phone, text or email, whichever you prefer. We don’t send marketing emails or texts unless you’ve agreed to receive them, and every marketing message will include an easy way to unsubscribe, as Canada’s anti-spam law requires.

Who we share it with

We never sell or rent your personal information. We share only what’s needed, with:

• Cloudflare, which hosts this website, receives the quote and contact forms, and checks them for spam (Cloudflare Turnstile).
• Resend, which delivers those forms to our email inbox.
• Google, which provides our business email.
• Province of British Columbia (BC Address Geocoder), which suggests matching addresses while you type in the address field. It receives only what you type there, not your name or anything else on the form.
• Our accountant and payment processor, for payments and tax records.
• Authorities, when the law requires it.
• A buyer of the business, if the business is ever sold, and only as PIPA allows.

Information stored outside Canada

Some of these providers, including Cloudflare, Resend and Google, store or process information in the United States or other countries. While it’s there, it is subject to the laws of those countries and may be accessed by their courts and authorities.

How long we keep it

We keep personal information only as long as we need it for the purposes above, including the records the law requires us to keep for tax purposes, and then delete or securely destroy it. If we use your information to make a decision that affects you, we keep it for at least one year afterwards so you can ask about it, as PIPA requires.

How we protect it

Only the people who need your information to do their work can see it. We keep it in password-protected accounts, and this website uses an encrypted connection (HTTPS). No system is perfectly secure, but we take reasonable care and will tell you if a breach puts you at risk.

Your rights

You can ask us to:

• show you the personal information we hold about you and how we’ve used it;
• correct anything that’s wrong;
• delete it, unless we have to keep it by law;
• stop using it, by withdrawing your consent.

Email [email protected] or call 604-200-5660. We may ask you to confirm who you are, and we’ll respond within 30 days, as PIPA requires. There’s no charge.

Children

Our services are for adults, and we don’t knowingly collect information from children.

Changes to this policy

If we change this policy, we’ll post the new version here and update the date at the top.

Questions or concerns

We have a privacy contact responsible for how we handle personal information. Reach them at [email protected] or 604-200-5660.

If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.